Q: Do I need a prescription before I order?
A: No. To order simply fill out our secure medical questionnaire and
upon review, one of our physicians will approve and write your
prescription based on the information you provide.
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Q: How does the online consultation work?
A: Online consultations provide a valid means for patients to receive
treatment for a number of conditions that, in many circumstances, do not
actually require a physical exam. The customer completes an SSL secure
online questionnaire, which is submitted confidentially to the physician
utilizing our private medical communication system. Once a prescription
has been written, the pharmacy promptly fills and ships directly to your
doorstep via overnight FedEx delivery service.
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Q: How is my package shipped? How much does shipping cost?
All packages are shipped are shipped via FedEx Standard Overnight
delivery service at a discounted flat rate of just $23.99. This cost is
paid to FedEx, not ZPAK.info. The cost for FedEx Priority Overnight with
Saturday Delivery (before 10AM) is a flat-fee rate of $37.95 nationwide.
To order your Z-PAK for saturday delivery be sure to place your order
before 2PM EST and double check your shipping and billing information to
avoid any delays.
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Q: What happens when I submit my order?
A: Your confidential order is encrypted and dispatched through our SSL
secure order system to a licensed physician who will review the
information you have submitted and approve or decline your request. Most
orders are approved same-day, within hours of ordering provided accurate
billing and shipping information has been provided. Once your order is
approved, the physician will then write your prescription and it is then
faxed instantly to the pharmacy where it will be filled and shipped.
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Q: How do you protect my privacy?
A: We are fully dedicated to your privacy and security. We do not send
SPAM email, use outbound telemarketing, or sell, rent, or otherwise
personal information to any third party for any reason. Our online order
system makes use of the latest security encryption technology to ensure
that your credit card information is submitted safely and with the
highest level of protection. All of our computer systems undergo regular
security checks to ensure that our ordering system is properly
protected. Please refer to the current privacy policy in the
terms & conditions section of our order page for more information.
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Q: Are your physicians licensed?
A: Our network uses only board certified physicians and US licensed
pharmacies.
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Q: Do you deliver to P.O. Boxes?
A: Sorry, by law we cannot ship prescription medication to
P.O. Boxes.
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Q: Do I have to be at home when my order arrives?
A: We require an adult signature for all orders. If you will not be
home, make sure there is an adult there to sign and receive your
package.
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Q: Do you deliver to my state?
A: Due to regulations we cannot ship medicines to all states, please
check the order form for the current list of states that we can ship to.
Orders placed from blacklisted states will be rejected automatically by
the secure shopping cart system. If you are in a state that is not
allowed please feel free to contact us for alternate sources.
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Q: What is your cancellation policy?
A: You may cancel your order before the order has shipped or been
approved by the doctor. If the order has already been shipped or
approved we cannot cancel your order. Please refer to the current
cancellation policy in the terms & conditions section of our order page
for more information.
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Q: What is your returns policy?
A: We cannot refund or exchange prescription medications due to FDA
regulations. Please refer to the current returns policy in the terms &
conditions section of our order page for more information. Rest assured
that what you order on the site will be what arrives at your door. We do
not prescribe or ship any illegal generic versions of these popular
erectile dysfunction medications.
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Q: Do you ship internationally?
A: Sorry, we ship only within the United States. We cannot ship
Internationally at this time. For genuine brand name international
orders we recommend this online pharmacy.
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Q: Can I buy other medications?
A: Sure! Check out our sister site for a listing of other recommended
online prescription drugs we offer.
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Q: What country are you located in?
A: United States
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Q: What payment methods do you accept?
A: Most major credit and debit cards. No check, money orders, or CODs.
Feel free to contact us regarding alternate sources with additional
payment options.
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Q: What happens if the doctor does not approve my order?
A: If the doctor for any reason does not prescribe the medication you
seek you will not be charged anything at all. No exceptions.
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